Our business model revolves around our core operations – books, retail, and magazines, as identified through the Mondadori Group transformation process from 2013 to 2015.
Our real and financial capital is what makes the Group’s operations possible, including financial resources, raw materials, infrastructure, and finished goods. Just as essential, however, is our intangible capital, both inside and outside the organisation. Our intangible capital includes:
_social and relational capital – all the relationships the Mondadori Group has built, and which it works to maintain and expand, through its business activities;
_intellectual capital – all the intangible, yet essential, assets that go into the creation of our products and services, including ideas and projects, copyright, our brands, and the reputation we have built over the years;
_human capital – the skills, abilities, and the experience of our people.
Alongside the products and services we provide, our business activities have an impact on the world outside our organisation. Those impacts may be:
_potentially negative, such as the emissions produced by the consumption and transformation of raw materials, or
_potentially positive, such as the value we distribute to our various stakeholders, but also intangible in nature, such as the satisfaction of our customers and of our human resources.