We interact constantly with our end customers through all of our communication channels: books, magazines, stores and book clubs, and the internet (corporate website, product sites, service and e-commerce websites, social networks).

Monitoring the satisfaction of our customers takes place via various initiatives, the most significant of which in the retail area.

Since December 2014 online customer satisfaction has been measured using the NPS (Net Promoter Score) concept, which also aims to identify areas of the purchasing experience that can be improved. The certificate of the Netcomm consortium is published on the website bearing the average general score and the average scores in 6 categories (conformity, customer service, delivery times, discounts and promotions, simplicity, payment methods) as well as buyer reviews.