Customer focus is one of the cornerstones of our company’s culture and of the Group’s social responsibility.

Our focus on readers, customers and users is expressed by paying very close attention to product quality, compliance with codes of conduct for responsible advertising, protection of privacy and customer satisfaction and loyalty.

We interact constantly with the end customer across all channels of communication: books, magazines, stores and book clubs, internet (corporate website, product, service and e-commerce sites, social networks), relationship marketing activities (Cemit).

Interaction via social networking sites in particular continues to expand substantially both in terms of the number of contacts and the endless possibilities for creating cross-functional and collaborative events.